Documents gathered together and posted as per the original letter request; These were sent on 'signed for' basis. Next day, a letter received asking for further clarification and more documentation to be sent. A couple of days later, the first moths claim was agreed to be settled.
Mr Favell, Thank you for responding and leaving a review in regards to your recent claim with us at Trent Services. Furthermore, thank you for being understanding when it comes to the amount of documents required when assessing a claim. If you have any further questions in regards to the settlement of your claim, please do not hesitate to contact us. Many thanks, Sarah - The Claims Department.
I rang to get the application form for a claim one week ago, I'm still waiting to receive it.