I was handbag snatched at knifepoint whilst on holiday in November. No communication from the insurance I have done all the chasing and asked if they have everything needed. Phone Jewellery watch all taken and as yet all I have received from them is this email regarding sorting the claim out no monies or letter at all. Disgraceful service how can they have a review when it isn't sorted!!??
Had to work really hard to get some of the claim settled. The easy obvious stuff was sorted out very quickly and efficiently. Eventually after a few emails the claim was settled in full.
Helpful Staff only slight problem finding what number to ring to complete claims form.
Very straight forward process although the claim form is quite long winded especially for someone not used to completing this sort of thing.
The claim was so easy and staff very helpful didn't have to wait long for settlement
the first response was pretty quick but not yet concluded
I lost in total £54.00 cash and a wallet that was £275 I got back £119.00 I will always make sure I insure myself with a better company moving forward
Brilliant support and very helpful all the way through our experience
The process was very easy and I was able to do everything online. Being a slight technophobe this came as a pleasant surprise I was able to send pdf copies of all relevant paper work and this was much better than using more traditional methods of postage.
I gathered all necessary information and receipts which I hope enabled the claim to be dealt with swiftly- which it was. Thank you.