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Rated: Puffin Insurance
By Mr. Jones
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Wednesday, 15 May 2019

Great service

Very pleased and everything processed quickly

Claims Rated
Rated: Puffin Insurance
By Mrs. Lawson
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Wednesday, 15 May 2019

First claim so easy

Never had to claim for pet insurance before but this was quick and easy and paid out as soon as paperwork received from vets

Claims Rated
Rated: Puffin Insurance
By Mr. Massey
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Tuesday, 14 May 2019

pet insurance claim

very professional in handling my claim

Claims Rated
Rated: Puffin Insurance
By Wilki69
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Thursday, 2 May 2019

Great service

Good service. Received claim form promptly. This was a direct claim by my vets so didn't have much input after paperwork completed. Received confirmation e mail confirming claim had been settled. Overall pleased with the service received and would recommend Puffin pet insurance.

Claims Rated
Rated: Puffin Insurance
By Mrs. Mitchell
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Wednesday, 17 April 2019

No updates

The process was easy, but I waited a good two months for my payment, when I called to ask when it was going to be paid it was explained to me that the underwriter has gone in to administration and it would take longer, I would have been happy with this if it was communicated to me in the first place. I was never made aware of this issue or given updates, the only time I knew what was going on was when I called my self ! I feel this is bad customer service

Claims Rated
Rated: Puffin Insurance
By Mrs. Buchanan
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Monday, 15 April 2019

Easy process

Found puffin to be very straightforward and helpful to deal with

Claims Rated
Rated: Puffin Insurance
By Ms Campbell-Gammie
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Monday, 15 April 2019

I kept getting renewal emails

And my pet was dead. Quite upsetting

Claims Rated
Rated: Puffin Insurance
By Mrs. Kinsey
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Monday, 15 April 2019

NO FUSS

Our dog was taken ill in October.The claim process was speedy and fuss free mainly handled by our vet.We had to pay the excess and everything else was sorted easily.

Claims Rated
Rated: Puffin Insurance
By Mr. Duffy
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Monday, 15 April 2019

ok

took too long with no updates

Claims Rated
Rated: Puffin Insurance
By Miss. Davis
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Monday, 15 April 2019

Excellent, very quick at payment and helpful

My dog was diagnosed with Cushings Disease, we were worried insurance wouldn't pay out as you think normally they find an excuse not to. However our vets send them the forms and they were paid almost immediately, our next year premium only went up £1 so pleased with Puffin!


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