Very pleased and everything processed quickly
Never had to claim for pet insurance before but this was quick and easy and paid out as soon as paperwork received from vets
very professional in handling my claim
Good service. Received claim form promptly. This was a direct claim by my vets so didn't have much input after paperwork completed. Received confirmation e mail confirming claim had been settled. Overall pleased with the service received and would recommend Puffin pet insurance.
The process was easy, but I waited a good two months for my payment, when I called to ask when it was going to be paid it was explained to me that the underwriter has gone in to administration and it would take longer, I would have been happy with this if it was communicated to me in the first place. I was never made aware of this issue or given updates, the only time I knew what was going on was when I called my self ! I feel this is bad customer service
Found puffin to be very straightforward and helpful to deal with
And my pet was dead. Quite upsetting
Our dog was taken ill in October.The claim process was speedy and fuss free mainly handled by our vet.We had to pay the excess and everything else was sorted easily.
took too long with no updates
My dog was diagnosed with Cushings Disease, we were worried insurance wouldn't pay out as you think normally they find an excuse not to. However our vets send them the forms and they were paid almost immediately, our next year premium only went up £1 so pleased with Puffin!