Claims Rated
Rated: Realm Protection
By Mr Williams
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Monday, 10 December 2018

Thank god for good insurance

Brilliant and easy

Claims Rated
Rated: Realm Protection
By Mr. Chafe
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Tuesday, 4 December 2018

I had to drive

I started the claim back in August. After not hearing anything for a few weeks, I got in contact again. The response was that they were chasing up my previous employer. Some more transparency around the process as well as regular updates, even if nothing has changed would go a long way. I literally had to chase it at every step. My claim has been accepted, so I hope it isn’t just as long again before I get the funds.

Claims Rated
Rated: Realm Protection
By Mr Bremner
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Wednesday, 28 November 2018

Great service,

Easy claim process and really helpful, informative staff.

Claims Rated
Rated: Realm Protection
By Mrs Greendale
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Tuesday, 20 November 2018

quick & efficient

this is my 2nd claim and it is as stress free as it can be in in these circumstances

Reply from Realm Protection

Dear Mrs Greenadle - Thank you for your review and your comments. It is always reassuring to know that policyholders have their claim dealt with quickly and efficiently. Many thanks. Sarah - The Claims Department.

Claims Rated
Rated: Realm Protection
By Mr Wood
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Wednesday, 24 October 2018

Quick decision

I am pleased the process was so simple to avoid any further stress

Reply from Realm Protection

Dear Mr Wood - Thank you for your review. We are very happy to hear that claiming was an easy process and we hope it stays that way throughout the life of your claim. Many thanks. Sarah - The Claims Department.

Claims Rated
Rated: Realm Protection
By Ms Middleton
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Friday, 5 October 2018

Help in time of need

Claiming was very easy.

Reply from Realm Protection

Dear Ms Middleton, thank you for your positive review. We aim to give all our customers a first class service. Many thanks. Sarah - The Claims Department.

Claims Rated
Rated: Realm Protection
By Mr Leigh
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Friday, 28 September 2018

Very good

Very good service

Reply from Realm Protection

Dear Mr Leigh. Thank you for your response. We are glad we could deal with your claim efficiently and we look forward to hearing from you in due course. Many thanks, Sarah - The Claims Department.

Claims Rated
Rated: Realm Protection
By Ms Griffin
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Thursday, 27 September 2018

Straightforward

The whole experience has been so straightforward and everyone has been very helpful

Reply from Realm Protection

Dear Ms Griffin. Thank you very much for your kind feedback. We are glad we could assist you throughout your claim and make it an easy process. Many thanks - Sarah, The Claims Department.

Claims Rated
Rated: Realm Protection
By Mr. Fernandes
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Tuesday, 18 September 2018

Income Protection Sickness Claim

Insurance initially decline the claim as they haven't realized that policy was transfer then come up with many different excuses not to pay correct monthly benefit or avoid the claim completely. Made complain and will wait for one of the managers to get back to me if not successful will take it further to financial services ombudsman.

Claims Rated
Rated: Realm Protection
By Mr Ali
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Friday, 24 August 2018

Prompt

Once necessary checks were made payment was made promptly.

Reply from Realm Protection

Dear Mr Ali, Thank you for your comments in regards to how us here at Trent Services have handled your claim. If we can help anymore throughout your claim, please don't hesitate to contact us. Many thanks. Sarah - The Claims Department.


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