Brilliant and easy
I started the claim back in August. After not hearing anything for a few weeks, I got in contact again. The response was that they were chasing up my previous employer. Some more transparency around the process as well as regular updates, even if nothing has changed would go a long way. I literally had to chase it at every step. My claim has been accepted, so I hope it isn’t just as long again before I get the funds.
Easy claim process and really helpful, informative staff.
this is my 2nd claim and it is as stress free as it can be in in these circumstances
Dear Mrs Greenadle - Thank you for your review and your comments. It is always reassuring to know that policyholders have their claim dealt with quickly and efficiently. Many thanks. Sarah - The Claims Department.
I am pleased the process was so simple to avoid any further stress
Dear Mr Wood - Thank you for your review. We are very happy to hear that claiming was an easy process and we hope it stays that way throughout the life of your claim. Many thanks. Sarah - The Claims Department.
Claiming was very easy.
Dear Ms Middleton, thank you for your positive review. We aim to give all our customers a first class service. Many thanks. Sarah - The Claims Department.
Very good service
Dear Mr Leigh. Thank you for your response. We are glad we could deal with your claim efficiently and we look forward to hearing from you in due course. Many thanks, Sarah - The Claims Department.
The whole experience has been so straightforward and everyone has been very helpful
Dear Ms Griffin. Thank you very much for your kind feedback. We are glad we could assist you throughout your claim and make it an easy process. Many thanks - Sarah, The Claims Department.
Insurance initially decline the claim as they haven't realized that policy was transfer then come up with many different excuses not to pay correct monthly benefit or avoid the claim completely. Made complain and will wait for one of the managers to get back to me if not successful will take it further to financial services ombudsman.
Once necessary checks were made payment was made promptly.
Dear Mr Ali, Thank you for your comments in regards to how us here at Trent Services have handled your claim. If we can help anymore throughout your claim, please don't hesitate to contact us. Many thanks. Sarah - The Claims Department.