very efficient dealt very quickly
Contacted our insurers whilst on honeymoon in Vietnam, claim registered and dealt with promptly at that stage. On return to the uk I was advised after many phone call attempts that I had to re-register the claim through another department, they advised me to complete the form online which was not fit for purpose and then I spent ages trying to contact them again to send the form out in the post, I then had to submit my claim including all documents, following that the claim was processed quite quickly however after receiving the confirmation of pay out amount I only received half. I then spent over a week attempting to contact them via phone making over 100 calls, and also 3/4 emails before finally successfully contacting them by phone (my emails although automatic confirmation received of receipt were never responded to) after speaking to someone they couldn’t understand why I hadn’t received the full amount quoted and advised they would authorise the remaining payment, I am currently waiting for this to be paid.
Received Claims Forms by email. Fairly easy to fill in. Returned by email and got the full settlement within two weeks.
Poor service, almost 2 months without receiving money which has subsequently been taken out of my own account leaving me with difficulties.
I’ve been Asked to review before receiving any settlement. Was advised receipt they was emailed as pdf not received. Although in same email as full documents
Settlement took around 4 weeks, updates during the process was slow and needed prompting from myself.
Easy to understand should you need to claim
The only problem I had during the claim was contacting Insurefor to sanction going ahead with medical treatment. After over an hour trying numerous phone numbers listed on the insurance documents to no avail, I eventually found a phone number on the internet which put me through to a claims handling agent. This is not ideal when you need medical treatment, however I was very pleased with the prompt payment and would recommend Insurefor without hesitation.
Global response never contacted me back when they should have after 2 emails. Supplying PDF for everything was difficult and time consuming. I supplied all information required and then they asked for more to which I asked after 2 months why they were stalling. Dreadful experience