I found the experience very easy. I downloaded my claims form, which was simple and easy to fill in, forwarded it to your office with all receipts requested. Within two weeks I received an email to say my claim had been successful and within another week the money had been transferred to my bank account.x
Company provided support all the way through from the beginning right to the end. Excellent service.
Wording on documents purposefully vague and confusing so we didn't have the cover we thought we did.
I have been very impressed with the speed with which my claim was processed. So much quicker than previous claims in the past with a different insurer.
I was handbag snatched at knifepoint whilst on holiday in November. No communication from the insurance I have done all the chasing and asked if they have everything needed. Phone Jewellery watch all taken and as yet all I have received from them is this email regarding sorting the claim out no monies or letter at all. Disgraceful service how can they have a review when it isn't sorted!!??
Had to work really hard to get some of the claim settled. The easy obvious stuff was sorted out very quickly and efficiently. Eventually after a few emails the claim was settled in full.
Helpful Staff only slight problem finding what number to ring to complete claims form.
Very straight forward process although the claim form is quite long winded especially for someone not used to completing this sort of thing.
The claim was so easy and staff very helpful didn't have to wait long for settlement
the first response was pretty quick but not yet concluded