problems caused by my original claim forms getting lost in the post were handled very well i am so happy as i thought my claim may have been rejected due to the length of time it took to submit replacement claim documents
Sent in all info required then asked questions one at a time where the answers were all in the original paperwork. This made the claim slow send I had to contact the insurance company which resulted in a payout the next day. Put me off using this company again.
Some confusion when first contacted with someone attempting to sell additional insurance. However, once the claim went in, with a little confusion as to whether you had received all the documents (10) the claim was settled within two weeks to my complete satisfaction